Welcome to Win Boots Store’s FAQ section. We’ve compiled answers to the most common questions about our products, delivery, returns, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team at [email protected].
Product Questions
What types of footwear do you offer?
We specialise in a wide range of quality footwear including ankle boots, ballet pumps, various boot styles (including cowboy and military boots), loafers, shoes, slippers, and wellies. Our collection caters to both men and women with styles that combine fashion, comfort, and durability.
How do I determine my correct size?
We recommend referring to our size guide (available on each product page) for accurate measurements. If you’re between sizes or have specific fit concerns, please contact our customer service team for personalised advice before ordering.
Ordering & Account Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are processed through encrypted secure payment gateways.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy faster checkout on future purchases.
Delivery & Shipping Questions
What delivery options are available?
We offer two convenient delivery methods:
– Standard Shipping (£12.95): Shipped via DHL or FedEx with tracking. Delivery typically takes 10-15 business days after processing.
– Free Shipping: Available for orders over £50, shipped via EMS. Delivery typically takes 15-25 business days after processing.
How long does order processing take?
Our team carefully checks and packages each order, which typically takes 1-2 business days before your package is handed to our shipping partners.
Do you ship to my country?
We ship worldwide with the exception of some Asian countries and remote locations due to logistical constraints. You’ll be notified during checkout if we’re unable to deliver to your location.
Returns & Exchanges Questions
What is your returns policy?
We offer a 15-day return policy from the date you receive your items. Products must be unworn, in their original condition, and with all tags attached. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received was incorrect or faulty. We recommend using a tracked shipping method for returns.
Contact & Support Questions
How can I contact customer service?
Our friendly customer service team can be reached at [email protected]. We typically respond within 24-48 hours during business days.
Where is your company located?
Win Boots Store is located at 67 Church St, Inverness, GB IV2G 2OS. All orders are processed and shipped from our warehouse in Inverness.
We hope this FAQ has answered your questions. At Win Boots Store, we’re committed to ensuring your shopping experience is as comfortable and stylish as our footwear collections. Thank you for choosing us for your footwear needs.